5. Minimize no-shows
When patients book appointments by phone, you rely on them to write down the date and time they’re expected in your office. This can easily lead to confusion as to when the appointment is or result in patients forgetting about it altogether.
An online scheduling system doesn’t just allow patients to book appointments virtually — it also reminds them to go. This extra prompt can make all the difference between having a patient keep their appointment or inadvertently being a no-show.
More than one-third of Millennials (37 percent) and 28 percent of Generation Z seek medical providers that offer appointment reminders via email or text message, according to Accenture. This is obviously a coveted feature, so improve the patient experience by investing in online scheduling software.