The natural Medical Practice Model is built on the basis that a Practice or Clinic has a location and people (described as Patients) seek out the Medical Services for whatever is bothering them. It is often Symptom driven and sets up a very reactive climate where the Physicians, PA’s and Staff attempt to help the Patient by knowing more than the Patient about the ailment and providing guidance with treatment to resolve the problem or reduce the issue.

A number of factors including Obama-Care, the 2014 changes, the economy and the current forecast are bringing major changes to the model.

The primary job of the Physician is to make sure that the Practice/Business performs to its full potential and produces sufficient results to justify staying open.

With all the changes, this has simply gotten harder. So the idea of changing the relationship dynamics to a Dialogue where information and performance expectations are explored, developed and shared becomes a way to proactively “own” your market. What this really means is that if you look at what Matters to the people who can come see you, then you have a basis of offering things that are meaningful and compelling to them.

You can be proactive here and focus on the process of Setting and Managing Expectations as well as destroying unrealistic expectations and demands.

Here is an example: As a Patient I have experienced endless waiting to see a Physician at times and I have the feeling that I am just herded based on the convenience of the Practice. It is annoying, frustrating and the world I live in, I am penalized for not being on time or keeping my appointments. Very often, this is missed or ignored at the Practice. Of course I hear people complain, but Staff usually shrugs it off, apologizes and then stays mad at the Practitioners for being made to hear it all the time.

As a Customer, I have had to wait for all sorts of reasons – but usually, the provider makes my waiting matter by helping me set, manage and update my expectations. They offer something to “make it right”, like a reschedule option or a discount or an extra bonus or some obvious consideration.

One office started with this solution. It sends a text to every person coming to see them. The text says this: We try our best to be on time, but many times people need unexpected attention. We don’t let anyone leave without doing the best we can to meet their needs and this includes you. We will be as prompt as we can and are happy to update you at your request.

Complaints dropped by 60% the first 2 weeks and people were willing to wait because they knew they would get the attention they needed and it would be thorough.

This is a great example of treating People like Customers you value versus Patients you just deal with. Customers naturally include attention to the Relationship, Patients generally feel like they are at effect Medicine.

Very often, Patients don’t “own” their well-being, they try to make the Doctor, PA or Practice be responsible for them.

As a Customer, the same people make it a point to know what they want and will converse as well as participate in getting the results they seek.


  1. Undeniably believe that which you said. Your favorite reason seemed to
    be on the web the easiest thing to be aware of. I say
    to you, I certainly get irked while people think about worries that they plainly don’t know about.

    You managed to hit the nail upon the top and
    defined out the whole thing without having side
    effect , people could take a signal. Will likely be back
    to get more. Thanks

  2. Attractive component of content. I just stumbled upon your
    website and in accession capital to say that I get in fact loved
    account your weblog posts. Anyway I’ll be subscribing
    for your feeds and even I fulfillment you access persistently

  3. Great blog here! Also your website so much up very fast!
    What web host are you using? Can I get your affiliate hyperlink in your host?
    I wish my website loaded up as fast as yours lol

  4. It’s a shame you don’t have a donate button! I’d certainly donate to this excellent blog!

    I guess for now i’ll settle for bookmarking and adding your RSS feed to my Google account.
    I look forward to brand new updates and will share this
    website with my Facebook group. Talk soon!

  5. wh0cd474703 [url=]clindamycin[/url] [url=]indocin[/url] [url=]flagyl[/url] [url=]synthroid 112 mcg[/url]

  6. Hi there, I discovered your site by way of Google while looking for a similar topic, your web site got here up, it appears
    great. I have bookmarked it in my google bookmarks.
    Hello there, simply turned into alert to your blog thru Google, and found that
    it’s really informative. I am gonna be careful for
    brussels. I will be grateful if you continue this in future.

    Numerous other folks can be benefited out of your writing.

  7. wh0cd722759 [url=]Where Can I Buy Cialis Online[/url]

  8. wh0cd160075 [url=]metronidazole 250mg[/url] [url=]Dutasteride Price[/url]

  9. wh0cd917506 [url=]lisinopril prescriptions[/url] [url=]sildenafil[/url]

  10. wh0cd467823 [url=]bupropion[/url] [url=]eurax[/url] [url=]avana[/url]

  11. wh0cd129368 [url=]cialis for daily use[/url] [url=]celebrex generic[/url]

  12. If you desire to increase your experience just keep visiting this website
    and be updated with the latest information posted here.

  13. okgqkcg

    [url=]Nike Free Run 4.0 Flyknit[/url]
    [url=]Palladium Schoenen Omoda[/url]
    [url=]Los De[/url]
    [url=]Nike Air Huarache Wit Dames[/url]
    [url=]Salomon Schoenen Antwerpen[/url]

  14. cgkcdvy

    [url=]Adidas Stan Smith Lace Sleek[/url]
    [url=]Pumps Rood Lak[/url]
    [url=]Jordan Flight Logo[/url]
    [url=]Dsquared Schoenen Dames[/url]
    [url=]New Balance Roze Met Grijs[/url]

  15. inmswlq

    [url=]Adidas Gazelle Mens Red[/url]
    [url=]Nike Free Run Black[/url]
    [url=]Jordan 12 Flu[/url]
    [url=]Hollister Chandal[/url]
    [url=]Nike Air Force 1 Low White Black[/url]

  16. payday loan online bad credit
    cash advance online
    online cash loans for bad credit
    [url=]payday loans online[/url]
    usa loan

  17. ogqeccx—oakley-oakley-country-club-wedding.html

    [url=]ray ban zonnebril polaroid[/url]
    [url=]ray ban wayfarer sunglasses pictures[/url]
    [url=]ray ban outlet text message[/url]
    [url=]costa sunglasses vs ray ban[/url]
    [url=]oakley backpack mechanism location[/url]

  18. wh0cd163541 [url=]continue reading[/url] [url=]buy revia online[/url] [url=]triamterene-hctz 37.5-25 mg cp[/url] [url=]metformin generic[/url] [url=]order neurontin[/url] [url=]allopurinol[/url]

  19. lvkatbs

    [url=]Zx Flux Fantasia[/url]
    [url=]Berretto San Antonio Spurs[/url]
    [url=]Converse One Star Pro[/url]
    [url=]Occhiali Sole Oakley Uomo[/url]
    [url=]Mbt Scarpe Bari[/url]

  20. wh0cd591994 [url=]buy zovirax online[/url] [url=]clonidine[/url] [url=]cafergot[/url] [url=]buy cymbalta online[/url] [url=]prozac[/url] [url=]gasex[/url] [url=]lukol[/url] [url=]stromectol[/url]

Leave a Reply

Your email address will not be published. Required fields are marked *


Time limit is exhausted. Please reload the CAPTCHA.