When hiring a front desk employee you must take into consideration the following factors: 1. Customer Service Skills:Remember this is the first impression your patients (and potential patients) will have of your practice. If the employee lacks in customer service skills your patients will not only look elsewhere, but share their experience with others. 2. Knowledge of the Practice Management ...Read More »
By EpicMD The ever increasing pressure on independent primary care and family medicine physicians, a...
Medical group practices often go full speed ahead once they decide to implement an EHR — until physi...
Keith A. Herl, MHA, MBA Matthew Mingenback In today’s ultra-competitive market, smart healthcare del...
The prevalence of food allergies has been increasing in recent years, and it is now estimated to be ...
Consider two focused questions: As you think about the status of your Practice, can your current Rev...
During the course of patient care, the recognition of the need for referral for outpatient physical therapy frequently arises. The nature of this referral could be for a condition as common as chronic low back pain, or more involved like post surgical rehabilitation or a chronic disease process. Whatever the condition or illness, it is important to remember that there ...Read More »
Unprecedented challenges emerging in the current healthcare model have necessitated a new thinking on the traditional service model. No longer will practitioners be protected by providing service in the same staid approach. Financial challenges, narrowing provider panels, challenging reimbursement schedules, restrictive insurance policies, HMO requirements, new governental healthcare legislation, have all combined to provide a “perfect storm” of anti-business climate ...Read More »
The field of Public Relations is constantly evolving, and here at PRfect Media we are always striving to stay at the leading edge of that evolution. The Public Relations Society of America (PRSA) recently asked for contributions to a list they call “12 Trends That Will Change Public Relations.” As someone who toils in the field of public relations and ...Read More »
Your personal brand consists of your unique talent, values, passion and experiences. Self promotion is a bit awkward at times. But no matter how we slice it, everything we do shapes our personal brand in one way or another. It’s a matter of us owning the promotion ourselves or allowing others to define who we are from their own perceptions ...Read More »
Even in good economic times collecting from patients is difficult. Typically a large percentage of a physician’s receivables never get paid. The ongoing balancing act of growing a practice and maintaining strong patient relations while getting paid for services is not as easy as it may appear. When patients are unable to pay, it puts physicians in a difficult situation. ...Read More »
…Or the four “must haves” for revenue cycle performance. So let’s step back for a moment and think about what we want happening in our revenue processing operation. To be effective, don’t we really want to … Drive productivity and increase transaction throughput? (And this is not just pushing more transactions. It also means handling more transaction dollars every day.) ...Read More »
Tracking the traditional accounts receivable metrics is a good start, but they don’t provide enough insight to guide you to what actions to take to improve your cash flow. The traditional metrics to which I am referring are important indicators of overall revenue cycle and accounts receivable health: Total Outstanding Accounts Receivable – Identifies how much cash do you have ...Read More »
It is official, The ICD-10 compliance has been pushed back from October 1, 2013 to October 1, 2014. Now, while this gives everyone some breathing room, it should NOT cause providers to delay preparation! There will be crucial elements to medical chart note documentation that will need to be met in order for coders, billers and insurance companies to process ...Read More »
RACs are Revenue Contract Auditors the government has deployed for the sole purpose of combating fraud and abuse. They are paid a direct percentage of any fraudulent or incorrect claim successfully fined. According to their respective agency, every medical office should be prepared to be audited at least once by October 1, 2014, otherwise known as the ICD-10 transition. thew ...Read More »