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11 Guidelines to Building a Prosperous Team

I use the word prosperous, because building a team is of the utmost importance in creating a successful practice. It can really make or break your success. If your team is unmotivated, it will...

Stress! Addressing The Unseen Foe…

STRESS!! Addressing the elephant in the corridors, the exam rooms, and in the mirror. As physicians we are no strangers to stress- learning to perform under pressure is part of the package. But in “perfecting”...

7 Key Elements Of Growing A Successful Office Staff

When hiring a front desk employee you must take into consideration the following factors: 1. Customer Service Skills: Remember this is the first impression your patients (and potential patients) will have of your practice. If the...

Doing Documentation Right: A Balancing Act for Physician Practices

Medical group practices often go full speed ahead once they decide to implement an EHR — until physicians start to lose their footing as they try to use the systems to accurately document patient...

How Call Tracking Can Help Your Practice Generate More Return Patients

By Dice Nakamura National Healthcare Division, ReachLocal, Inc. If you’re like most hospitals or practices, you view inbound phone calls from new patients as a measure of your marketing success. However, that probably means you have...

The Latest Blistering Phrase About Hiring…

There is a phrase that is bouncing around in both the Technology and Medical fields; “Hire Slow – Fire Fast”. Nice intention – but it misses the mark completely.  If you are competing for the...

The Elephant In The Room: 10 Recommendations Properly Letting Go of a Medical Practice...

Firing any employee can be a difficult undertaking for many employers, and requires skill to do it right. Physicians and office managers are often too talkative, belligerent, or even apologetic when telling an employee...
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