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Tips for Contesting Unemployment Benefits

By Paul Edwards & Jennie McLaughlin, J.D. What should you do when an employee resigns but later changes their story in an attempt to receive unemployment benefits? We get questions about this quite often. The...

Building A Stronger Human Resources Foundation

One of the challenges facing many medical practices is how to effectively and uniformly administer the human resources (“HR”) function across a number of offices, oftentimes with a diversity of cultures and historic practices....

The Latest Blistering Phrase About Hiring…

There is a phrase that is bouncing around in both the Technology and Medical fields; “Hire Slow – Fire Fast”. Nice intention – but it misses the mark completely.  If you are competing for the...

How Call Tracking Can Help Your Practice Generate More Return Patients

By Dice Nakamura National Healthcare Division, ReachLocal, Inc. If you’re like most hospitals or practices, you view inbound phone calls from new patients as a measure of your marketing success. However, that probably means you have...

7 Key Elements Of Growing A Successful Office Staff

When hiring a front desk employee you must take into consideration the following factors: 1. Customer Service Skills: Remember this is the first impression your patients (and potential patients) will have of your practice. If the...

Stress! Addressing The Unseen Foe…

STRESS!! Addressing the elephant in the corridors, the exam rooms, and in the mirror. As physicians we are no strangers to stress- learning to perform under pressure is part of the package. But in “perfecting”...

The Elephant In The Room: 10 Recommendations Properly Letting Go of a Medical Practice...

Firing any employee can be a difficult undertaking for many employers, and requires skill to do it right. Physicians and office managers are often too talkative, belligerent, or even apologetic when telling an employee...
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